While we don’t take exchanges and/or returns on custom items, we will work with you to make sure that it fits perfectly.
We do not take exchanges or returns on altered items. Once an item has been altered for your unique body, it is yours. Other items such as gift cards, slippers, hats and stickers are not eligible for returns/exchanges. We reserve the right to deny a return/exchange request based on hygienic reasons. We also request that out of consideration, you try on bikinis with underwear on and clean armpits (deodorant stains stink!). If there is evidence that a bikini bottom has been worn or tried on without the hygienic liner, the petition to exchange/return will be denied. Please email us with your questions and order number to a small business with the goal of reducing our carbon footprint as much as possible, we DO NOT incinerate or discard returns, and therefore all items returned to us go through a detailed inspection at arrival so someone else can enjoy the garment. In general, discounted items are not eligible for returns or exchanges either, but we sometimes can make an exception based on reason, quality and/or inventory. It’s what it takes to keep a small business afloat, babe!Ĭlearance and deeply discounted items are not eligible for returns or exchanges. This helps us cover the costs of shipping, handling the initial shipment and re-entering the product into our inventory. We are willing to help you find something that will make you feel BOMB! However, if you feel like you need to return an item and there is definitely nothing from our shop that you will love, we can accept a return (provided that the garment qualifies*). We want you, Stranger, to LOVE yourself and how you feel in our designs. If your exchange is approved, store credit will be issued once the item has been delivered at our warehouse. Store credit on exchanges does not expire.
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Include order number, name & reason for exchange in the email and we will let you know how to proceed.Įxchanges can be credited as store credit and will not incur a restocking fee. (In specific cases, we can generate a label for you but it will be deducted from the refund amount).Įxchanges are managed case by case, and sometimes we can make an exception to the rule. In general, exchanges happen by dropping off the qualifying item* or sending it back to us, placing a new order and we refund the value of the original purchase (minus shipping).Įxchanges do not incur a restocking fee, but the customer is responsible for return shipping cost. Garments must be unused, unwashed and must still have their original liners and tags (if they had any) and must be in the same condition as received.Įxchanges are accepted as long as the item is not discounted or in clearance and the garment is in its original condition and with original tags and liners. Returns and exchanges are to be requested within 14 days of package delivery and it must be dropped off at our warehouse or postmarked no later than 7 days after obtaining approval from us. Please do not return any goods without first reading this and talking to us via email. (Maybe change “customer care” in the drop down menu to “returns”)
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